Paints are charged separately to give you the freedom to customise your kit as much as you’d like. Originally, our kits included 8 paints and were priced to higher to reflect that, but we realized you might already have paints at home, prefer fewer/more colors, or even want a color-free creation. This way, you can select only the colors that best match your pet’s appearance, allowing for a more personalized kit.

To place an order, click the 'Order Now' button to open the order form. Select the kit(s) you’d like to purchase. Upload your images. Choose your paint colors. Enter your shipping details. Complete your payment.

This helps ensure the image quality and visibility of your pet's features on the software used to create the digital design for the cutters. Variations in lighting and resolution between images can make a big difference, as clearer photos allow the software to capture your pet’s features accurately.

Yes, you can add as many cutters for as many different pets as you'd like for £15.99 each. To include additional cutters in your kit, select the 'Additional Cutter' option on the first page of the order form. Add the number of cutters you need to your basket, then upload images of each pet on the next page.

Yes, you can change the delivery address as long as you haven't received a dispatch email. Once the order has been dispatched, the address can no longer be changed. If you haven’t received a dispatch email and need to update the address, please email us at beans-and-snoots@gmail.com with your order number, full name, and the new address. You can also use our online chat feature in the bottom right corner of the screen to make this change.

Yes, you can cancel the order as long as you haven't received a dispatch email. Once the order has been dispatched you can not cancel the order and will have to return the kit and request a refund once you have recieved it. If you haven’t received a dispatch email and want to cancel the order please email us at beans-and-snoots@gmail.com with your order number and full name. You can also use our online chat feature in the bottom right corner of the screen to do this providing the order hasnt been dispatched.

If your parcel or any items within it arrive damaged, please contact our Customer Team at beans-and-snoots@gmail.com. Be sure to take clear photos showing the issue, as we will need these for reference. For any other concerns with your kit not mentioned above, please don’t hesitate to reach out.

We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition as when received. Please have your Order ID ready. If your item arrived damaged or incomplete, reach out to us at beans-and-snoots@gmail.com to start the return process. If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Please note that we cannot accept returns sent back without prior authorization.

We currently only ship to UK addresses.

If your tracking details indicate your order has been delivered but you can’t locate it, please check the following: Was the package left in a safe place? Could it have been delivered to a neighbor? Is the shipping address correct? Did the courier leave a calling card? If you still can’t find your parcel, please contact us with your order number, and we’ll do our best to help track it down.

Please allow a 1-2 week turnaround period after purchasing your kit, as creating the custom 3D-printed cutter from your photo requires time and precision. Once your order is dispatched, it will take an additional 2-4 days to arrive.

Paints are charged separately to give you the freedom to customise your kit as much as you’d like. Originally, our kits included 8 paints and were priced to higher to reflect that, but we realized you might already have paints at home, prefer fewer/more colors, or even want a color-free creation. This way, you can select only the colors that best match your pet’s appearance, allowing for a more personalized kit.

No, the clay in this kit is air-dry clay, so it simply needs to be left out in the open air for 2-3 days to fully dry.

Although the kits are marketed as coaster kits and tree decoration kits, there are many other creative ways to use these cutters. For example, with the larger cutter from the coaster kit, you could shape the clay over a rounded dish to make a small trinket bowl. Using the small cutter from the tree decoration kit, you could create a festive Christmas garland.

Each kit includes: Custom pet cutter(s) 1 kg of air-dry clay 3 paintbrushes in assorted sizes Acrylic rolling pin 75 ml tube of white paint 25 ml tube of black paint 60 ml tube of high-gloss varnish Coloured paints sold separately.

To make your creations waterproof: Allow 2-3 days for the clay to fully dry (it should appear white and feel hard to the touch). Apply two coats of white base paint to both the top and bottom, ensuring the first coat is fully dry before adding the second. After adding any colored paints, apply two coats of high-gloss varnish for a durable, waterproof finish."

Allow 2-3 days for the clay to fully dry (it should appear white and feel hard to the touch).

In an air tight container/ wrapped in clingfilm the clay is good to use for 2- 3months once opened.

Ingredients are non-toxic and suitable for children, our recommendation is age 11 and up due to presence of small removable parts which could be swallowed or inhaled. Younger children must be supervised by an adult.

No, the clay is not food safe therefore can not be used to make anything that would be used for food/ drink

No, these cutters are not made using food safe plastic so they are not suitable to be used to make anything edible.